Microsoft Great Plains accounting software annual maintenance agreement

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Microsoft Great Plains Accounting Software Annual Maintenance

In addition to the cost of purchasing the software, you must also purchase an annual maintenance agreement. This annual maintenance agreement is generally equal to 18% of the amount you pay for the software.

The annual maintenance agreement entitles you to the following:

> Free upgrades as new versions are released (about once every 1.5 years)

> Access to an online technical support knowledgebase, enabling your staff to answer/fix many problems on their own

> A certain number of pre-paid technical support incidents per year. You can call Great Plains' technical support people directly (if you don't want to call your local Great Plains VAR or if they are unavailable).

Call us for additional details about the annual maintenance agreement.